Retailers are, on the whole, adapting to the Omni-channel environment, but to succeed they need to look overseas for future trends, competition and also opportunities to grow into new markets. A recent innovative example is Doddle in the UK which is a postal concierge set up at 32 train stations open 7 days a week until late. You can collect and drop off online shopping in "less than 5 minutes". With businesses increasingly getting frustrated with people delivering to the office this provides a convenient and efficient means for online shopping.
When it comes to “disruption”, there are very few sectors more in the gun than traditional retail. Speaking at the Online Retailer Conference & eCommerce Expo in Sydney today, MP Paul Fetcher, Parliamentary Secretary to the Minister for Communications, today had a few choice words for Australian retailers and where their future lies.