When helping families deal with the many traumatic issues which can afflict family businesses, a mistake many advisers make is to jump in with advice on how they think these matters can be "fixed". But often it is far more useful to simply be there, listen and try to understand the problems before launching into solution mode, as explained by Grant Thornton's Annika Hall in this insightful article.
A trap we easily fall in as advisors is to think we have to do the talking and come up with all smart answers. My experience, however, is that this is often not the most helpful thing to do in (the beginning of) a succession process. Quite the contrary, it is often much better to provide the client space for self-reflection by asking a few questions and then be silent and listen – in a very special way: like a cow.