Watching the ABC last night (yes, we all eventually turn into our own parents), there was a case put forward suggesting the 7-11 business model works in Australia by franchisees underpaying their workers. The case was supported by various personal accounts and observations, predominantly made by current and former 7-11 employees. It is hard to imagine that this practice could be as wide spread as the ABC claimed and only be coming to light now. Unfortunately the 7-11 franchisor response wasn't presented in the report. It will be interesting to see if this report and the subsequent investigations have any sustained impact on the 7-11 brand and reputation. I guess the answer to this lies in whether consumers flocking to 7-11 value convenience above all else?